House to home installations LLC

4.0 (113 reviews)
General Contractors

Services

Location

Whitehouse, OH 43571

Serving Whitehouse Area

Reviews

Overall rating

113 reviews

5 stars

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2 stars

1 stars

  • Logan Dimitrie
    Logan Dimitrie
    September 10, 2024

    Quick and organized. Quality work. Great customer service.

  • Cindy Riley
    Cindy Riley
    August 23, 2024

    They did a awesome job. Total tear off including all the wood decking in 1 day. Now I can have total peace of mind when I retire with the 50 year warranty. Clean up was fantastic. Thank you so much Great Lakes Home Remodeling. Cindy Riley Roseville, Michigan

  • Paula Montayne
    Paula Montayne
    August 14, 2024

    Just a quick shout out to the Great Lakes team - from start to finish the experience was fantastic! What started out as a door to door campaign has turned into a life long customer! …

  • Aaron
    Aaron
    August 14, 2024

    Jason and Nick were so professional and knowledgeable. We appreciated the time they took to review our current roof and talk to us about our options for a new roof. If you are looking for a new roof, Great Lakes is the way to go no doubt about it! They also don't just do roofs. They offer windows and siding as well! You will not be disappointed!

  • Stacy Floate
    Stacy Floate
    August 14, 2024

    They did a fantastic job on my new roof. It looks amazing. Everyone kept me informed through the whole process from the very beginning. They are very thorough and were wonderful to work with. The installers were very conscientious and went around my house several times to make sure everything was picked up. I would highly recommend them to anyone looking for help on home improvement projects.

  • Heather DiBacco
    Heather DiBacco
    August 14, 2024

    Honest review - Didn't have the best experience with Great Lakes. The rep that came out to give us a quote to redo our roof was a little long winded and a little pushy but we liked the product and he did a good job inspecting. The price was a little high but we felt like it was worth it. When it came to the install it was frustrating. Lack of communication and a van full of people who did not speak English got out and wandered around our yard. Nothing at all against anyone but just a heads up would have been nice. We have friends that speak Spanish that would have come over to help translate some questions we had since there was very little communication between the rep and the install. There were some other issues with incompatibility with our gutters that we were told wouldn't be a problem but the owner called us and did their best to resolve them. Our gutters are still a problem in the front (like a waterfall coming off the roof rather than going into the gutters) but the roof does look very nice. Honestly, I don't think I'd go this route again as I feel like what we're paying for is more than what I would go through again with the hassle we did. Friends of ours ask about our roof and my answer to them is "we're not ready to talk about that experience yet".

  • Ingo Schmidt
    Ingo Schmidt
    August 14, 2024

    We are very pleased with our new roof installed by Great Lakes Home Remodeling. The installers were very conscientious in replacing portions of the deck that had rotted away and making sure areas around the chimney and vents were water tight. They also made sure everything was cleaned up completely. Very professionally done.

  • Jonie Arboleda
    Jonie Arboleda
    August 14, 2024

    Good quality and their easy to deal with! I recommend great lakes 100%happy with the outcome of my roof

  • Becky P
    Becky P
    August 14, 2024

    They did a great job on my siding and gutters. The salesman was very patient with me while I was trying to decide. Dean and his crew answered every question I had and addressed any issue we came across. I would recommend great lakes home remodeling.

  • Rachael
    Rachael
    August 14, 2024

    We had four windows replaced. Installation had to be delayed due to the heat, but once the weather cooperated it was quick and painless. You don't realize how dirty your old windows are until you're looking out through brand new ones!

  • Cory Copeland
    Cory Copeland
    August 14, 2024

    Came to quote my repair and gave me a thorough and honest assessment with a possibly DIY fix. I appreciate the “non salesman like” approach, and I’ll be honored to return to them if/when someone else pops up.

  • kathleen fowkes
    kathleen fowkes
    August 14, 2024

    Love the look of my new metal roof! Work was done quickly and efficiently. Looking forwards to all its benefits.

  • Steve Rogers
    Steve Rogers
    August 14, 2024

    Great job. Fast service, friendly crew. Started and completed the same day. I will definitely use them again. 🙂 …

  • Kim Peavy
    Kim Peavy
    July 15, 2024

    TV mount services needed. Professional, quick respond and quick service. Greatly appreciated House to Home Installations, LLC will use other service's soon. Thanks again.

  • Jose Cardenas
    Jose Cardenas
    July 15, 2024

    Great Lakes Home Remodeling did a wonderful job on our siding. Materials arrived and the work was completed professionally. The crew was exceptional, professional and respectful. My criticism on the actual work is minimal and, I feel, an oversight based on the rest of the work that was completed. What I discovered, after a heavy rainfall, the gutter was not fastened to the house. As it was raining the gutter had bent away from the house due to the weight of the water. However, I called about this matter and was assured it would be remedied. My other critique is on the initial sales encounter. It was informative, but way too long. I was curious about replacing the siding and wanted an estimate. The representative was at our house for over three hours. I feel people should be informed of the length, and decide to proceed or not. Additionally, the follow up on the completed job did not happen, it was initiated when I called regarding the gutter. I feel within a few days a representative from the company should come out and ask if the work met our expectations and look over the work because they would be knowledgable on the workmanship and should be the final say going over the work with the residents of the home. Again, my wife and I love the new siding, our home looks incredible - and I recommend Great Lakes Home Remodeling.

  • Samantha Sekas
    Samantha Sekas
    July 15, 2024

    We had a great experience with Eric! We have two little kids, so I greatly appreciated that the first thing he did was take his shoes off. He spent two hours with us reviewing the different types of windows, providing examples for us to see, and answering all our questions. He was very knowledgeable, thorough, and personable. We would highly recommend calling to speak with Eric if you need windows! We had a great experience and they did a great job putting in our windows! They completed all 7 of our windows in 1 day. They were respectful and put shoe covers on, cleaned up after themselves, and even closed the vents by the windows when they were installing them so the air didn’t go right out the window. We were very impressed and we love our new windows!

  • Amy Dunn
    Amy Dunn
    July 15, 2024

    The workers came out and replaced my 2 windows and then the next day different work came and replaced my garage roof. Workers and Eric and Adam were all great!! I would highly recommend them!!

  • Russ Smith
    Russ Smith
    July 15, 2024

    From beginning to end, this was a stress free project. Great Lakes is Super on their communications and coordinating the scheduling of different aspects of the job, delivery of materials and dumpster and having a work crew here when they said they would. The crew was very knowledgeable in doing this kind of job and at the end, the clean up was great. Everything was picked up and one person went over the ground with a large magnet and picked up any stray naisl that had fallen. Also, they went all around with a leaf blower and clean off any saw dust on the porches, sidewalks and garage floor, etc. The entire installation part was completely done in a single day. That includes the tear off of the old roof, installation of the new and clean up. I have nothing but the very highest regards for this company and the people that I dealt with and would recommend them to anyone. Russ

  • Brooke Cox
    Brooke Cox
    July 15, 2024

    I am giving a thorough and honest review, so it is going to be long. TLDR: Unprofessional crew, poor communication, but great final product. Jason came out to give us our quote and walk us through the entire process. He was very thorough, answered all our questions without being condescending, and was very honest about what we needed and did not need. While Great Lakes was not the best price quote we received, Jason sold us on the professional experience we could expect. He communicated well with us through the contract process, and even came through at the end with some mailing snafus. Our installation experience was a nightmare. The team that showed up was unprofessional in appearance, on the roof with their underclothes showing for my entire neighborhood. There was zero communication, from the time they got there until they were done, and the “project manager” was not on site. The 2 crew members who worked on the roof all day, with no transportation left for them, were waiting to be picked up until well past 10:00 p.m. There was a major incident involving the electricity that was never brought to our attention, and we didn’t find out until we tried to turn our lights on that evening. The final straw, so to speak, was that they left without doing clean up. The driveway, yard, roof and gutters were littered with cigarette butts and nails. This was not anywhere near the professional experience we were promised. Alix, the Administrative Assistance, really was the saving grace for this project. As soon I called to speak to her about my concerns and the electricity issue, she was on top of it. She communicated with me clearly and in a timely manner, and when it was time to move the concerns up, she did not hesitate. Her attention and genuine concern for what was happening is, I believe, what led to the company quickly reaching out to me. Ultimately, Mark, the Director of Installation, worked with us to make things right. He came directly to the house after our first conversation, saw the concerns firsthand, communicated effectively, and offered additional ways to fix some mistakes. He worked with us to find a reputable electrician, made multiple visits to the house to check the progress, and even came and did a nail clean up himself. While he is new to the position, he showed us why he was added to their team. I will say, our roof, and the soffit and fascia work that was done, look great. The leaks have been fixed, gutters sit as they should, and we are very pleased with the final product. We just really, really wish the experience would have been the professional one we were expecting.

  • D Mocek
    D Mocek
    July 15, 2024

    Great Lakes installed a new roof and windows for my home. The crews worked efficiently, were easy to deal with, and everything went smoothly. The house looks great. I'd highly recommend them!

  • Melissa Lederman
    Melissa Lederman
    July 15, 2024

    They were quick and did a great job explaining everything they did for my roof replacement. They also left my yard incredibly clean!

  • vinny mastriciano
    vinny mastriciano
    July 15, 2024

    The team at Great Lakes came out to my home and gave me a free quote and inspection and were very organized and professional!!!!

  • Amanda Hunter
    Amanda Hunter
    July 15, 2024

    Work was done quickly and wonderfully. The upgrades look amazing.

  • Ron Mastriciano
    Ron Mastriciano
    July 15, 2024

    Professional, knowledgeable, a great company to work with.

  • Kristie Dubois
    Kristie Dubois
    June 15, 2024

    The owner called me the same day of my request, gave me a quote within two days, and had the work completed within a week. He stripped, treated and stained a deck that we had botched. I am over the moon to have it looking so beautiful!

  • Koryn Banas
    Koryn Banas
    June 15, 2024

    Had my bathroom remodeled, Work was done beautifully and in good timing. I would recommend House to home to anyone looking for a good reputable company.

  • Bag Ladies Production
    Bag Ladies Production
    June 15, 2024

    Great service!! My television installation was just what I asked for and he was very quick. I will use his services again

  • Tyna Derhay
    Tyna Derhay
    June 15, 2024

    Great Lakes Home Remodeling did a terrific job siding our home and making it look like new. Our initial contact was with their salesman, Nick, who responded quickly to our inquiry and came out to our home within a couple of days. He was friendly and professional, and while his sales pitch was a bit more high pressure than we care for, we are glad that we went with the company and are very pleased with the work. What quickly earned our trust was the friendliness and attentiveness of the office staff and the leadership and project oversight from Adam. Before the job even began, Adam came out to look over the house with the details he had received from Nick and he immediately noticed an error that we had not caught when we signed the contract. Nick had only included the soffit and fascia for the front of the house and not for the entire house as we had discussed. Thankfully, the company agreed to cover the additional cost involved because of this error. When the installation crew arrived, they were always here early, stayed late, were courteous and professional, worked very hard, and cleaned up the property at the end of each day. There was a bit of a language barrier but we managed to communicate any questions or comments that we had. We really grew fond of the workers over the eight days that they were here. Adam was always available via phone or text for any questions or concerns that we had and he came out to the property whenever necessary. For us, Adam is the standout of the company. We can say with confidence that we highly recommend Great Lakes for your home remodeling projects. We have received many compliments and we are loving the look of our "new house".

  • Joan Long
    Joan Long
    June 15, 2024

    Great Lakes Home Remodeling did a wonderful job with our exterior remodel. We are very pleased. The project included replacing windows and all new siding. Eric helped us select the product and understood what we were looking for in color, texture and finish details for the siding. Because we wanted a combination of Dutchlap, Board and Batten and Shake shingles, it was a bit more complicated. He was very patient with our many questions. He took care to fully explain the different aspects and features of the siding and windows. Adam oversaw the timing and execution of the project. He was always available to answer our questions and made sure that the project started and completed as scheduled. He did a great job installing our windows. He is a master of keeping things moving forward. The siding installation team was very detailed oriented. They did a beautiful job of installing all of the siding, window trim, soffit and fascia. They are a hard working crew and made sure to complete all of the clean up, even though it was late and getting quite dark as they finished. We are very happy with the results and recommend you consider Great Lakes for your next project.

  • Bonnie Gehring
    Bonnie Gehring
    June 15, 2024

    We just met with Matt and Joe from Great Lakes. Though they were a bit late for our appointment , when they arrived they were friendly, professional, and informative. We even shared some laughs. We have been wanting our house sided for years and have had multiple companies give estimates with similar options and prices. We have decided to go with them as it seemed to be the best deal and we liked the idea of the completion certificate. I will give final review and photo upon completion. Update during installation: Shortly after meeting with salesmen and making arrangements, Adam the contactor came to the house to do a walk around with us and finalize the plans for siding our home. He was on time, friendly, and pretty informative. When discussing our color choice, we were told by salesman that white trim would cost extra (white trim was my preference) but Adam said it wouldn't cost more so we were thrilled with that news. I have learned in this process that trim is different than j channel, so some of the areas I expected to be white are matching grey. We also originally were informed that to do our soffit and fascia would add a lot to our cost, we decided to leave that alone and eventually paint. However our top around our garage needed replaced wood and we really wanted it wrapped so that added an additional chunk of change to our total. We were originally told that our house project would be started in 6-8 weeks but they didn't start until closer to 10 weeks, but we did receive two phone calls from great lakes during the wait one to let us know that the materials ordered hadn't arrived yet and the second call to keep communication open and ask if we had any questions. We were told our entire house should take 3-4 days to complete. I think it's going to take a bit longer as we have an old, larger house. The crew started this weekend and they have been working hard from nearly 8am-9pm. They are making good progress and we are excited to see end results. The crew is friendly and professional but there is a bit of a language barrier, however we have contacted the contractor Adam who replies very quickly. So far, so good. I'll definitely post final pics upon completion. Our house was completed. It took exactly one week Saturday to Saturday (had a rain day). The crew did a nice job. They even did a couple small details on front and around porch that contractor originally said they couldn't. We still have to have our soffit and fascia painted, as well as a couple small areas around porch and under two windows and underside of garage that was discussed beforehand. Only snafu was crew accidentally broke our fiberoptic internet line which we were told great lakes would take care of. Crew did a nice job of cleaning up afterwards as well. Overall we are happy with Great Lakes. Looks like a new house and staff was pretty easy to work with.

  • Eric Daniel “Spark E.” Muntz
    Eric Daniel “Spark E.” Muntz
    June 15, 2024

    Joe and Jason arrived ready to assess our roof, and gave us a down-to-the-penny quote on each roofing option available. Within a few hours, we knew exactly what we wanted (we chose a metal roof), and the structure and construction of it was explained in detail. My brother recommended Great Lakes Home Remodeling to us, and I'm glad he did! Well done, Joe and Jason!

  • Correy Harris
    Correy Harris
    June 15, 2024

    Awesome company to work with! The guy that came to my house was so informative and answered every question I had. Then they called and kept in touch afterwards every step of the way. They were quick and thorough and I almost didn't realize they had come to replace the roof they got it done so quick and the clean up was SPOTLESS! I'd recommend to absolutely anyone looking to update their home!

  • Sandy Olivier
    Sandy Olivier
    June 15, 2024

    The reps took pictures of entire roof and showed me proof of why I needed a new roof. Good presentation of materials that would be used for new roof. Both reps were pleasant and knowledgeable of the products.

  • Deanna Terrasi
    Deanna Terrasi
    June 15, 2024

    Jason and Nick were very pleasant to work with. They were very informative about their product and was very well educated about their products for the roofing both metal and fiberglass.

  • Cindy Streeter
    Cindy Streeter
    June 15, 2024

    Excellent communication, superior product, and quality workmanship! The clean up was fabulous. I feel confident thart I have a product that will last, as well as look amazing.

  • Suzanne Haugh
    Suzanne Haugh
    June 15, 2024

    I used Great Lakes for my lake house roof & I couldn't be happier with it. The staff was kind, knowledgeable & helpful - I highly recommend them.

  • nate alfred
    nate alfred
    June 15, 2024

    Good at first. But once I signed I haven't heard from them other than the installers. Customer service is a joke. I've called many times with no response.

  • Sandy Trzcinski
    Sandy Trzcinski
    June 15, 2024

    Superb customer service with seamless installation!

  • Eileen Fisher
    Eileen Fisher
    May 16, 2024

    The representative, Jason Hainer came to our home on time. His presentation was great. He covered all the information about the company thoroughly. I was very pleased about his explanation about the types of roofs from the past and the roofs of today. The explanations were easy to understand. At no time did I feel pushed into making a rushed decision. Overall, it was a pleasant experience and the price of replacing the roof was very reasonable. In the end, I felt very comfortable in choosing this company to replace my roof.

  • Jimmy L. Fisher
    Jimmy L. Fisher
    May 16, 2024

    We met this morning with Jason H. from Great Lakes Home Remodeling, and I would have to say, it was an altogether great experience. His presentation was thorough, direct, and easy to understand. The roofing process was broken down into buildup modules that left no room for gotchas. And, with Jason having all of the necessary material samples to support and demonstrate the process, it was easy to see how the roof would 'bond' and come together to protect our home!

  • Jeffrey McCarthy
    Jeffrey McCarthy
    May 16, 2024

    We had Jason from GL present your product and roofing options yesterday. He was very knowledgeable about the product and explained everything in detail. I have been in upper management for 40 years and would like to compliment Jason on his professionalism and knowledge of the product. Very well done.

  • THE Koz
    THE Koz
    May 16, 2024

    Aaron and Jason did an excellent job of describing the process and materials used for my upcoming new metal roof. I feel secure and relieved that this will be last roof I ever need.

  • Clyde Singh
    Clyde Singh
    April 16, 2024

    We are very pleased with the work Great Lakes did on our roof. They were good workers and finished on time. Our neighbor came to see the new roof and said it looked good. They also picked up all the bits and pieces lying around when they completed the roof and put things back in their proper places. Pleased that they called after a few weeks to find out if we had any complaints about the new roof.

  • Adam Abdoo
    Adam Abdoo
    April 16, 2024

    Company did an amazing job and service was spot on!!

  • Penny Williams
    Penny Williams
    March 17, 2024

    A few days ago, a young man whose name I think is Christopher visited us. He spoke kindly and succinctly & sold us on looking at your firm regarding our roofing needs. On Tuesday, February 20, we met Obadiah & Jason who totally sold us on the product… the roofing system you install…and we began the journey with Great Lakes toward our new and last ever roof!

  • Darcy Johnson
    Darcy Johnson
    March 17, 2024

    I sat down for a consultation this afternoon with Obadiah and Adam. I appreciate them taking their time to explain everything to me, listen to me, and for being so thorough. Even though I am not able to have the work done right now, they were kind and understanding. I appreciate their expertise, professionalism, and the willingness to work with me. I will definitely keep Great Lake Remodeling in mind for the future.

  • gary nims
    gary nims
    March 17, 2024

    They showed up on time did a fantastic job and looks great the windows match the right color of the house and will be using great lakes for the rest of the windows

  • Miranda Kingmusso
    Miranda Kingmusso
    March 17, 2024

    Smooth experience from start to finish. Tear off and new roof was completed in a day. The team cleaned up and it was like they were never here. Wonderful customer service.

  • Hayley Gregory
    Hayley Gregory
    March 17, 2024

    We met with Jason to get estimate on roof replacement this evening. He was thorough. He provides information for all questions asked.

  • Brian Bancroft
    Brian Bancroft
    March 17, 2024

    Jason was promt, courteous, very knowledgeable. He gave us several options. Over all a great experience.

  • c snelly
    c snelly
    March 17, 2024

    Apparently they can not read. I have no soliciting on my door. They opened my door and left their trash inside. So they obviously saw the damn sign. Thanks for making me pick up your trash.

  • Jen Czech
    Jen Czech
    March 17, 2024

    Great explanation and detail. Great communication and breakdown of cost, what to expect in the actual process and financing options.

  • Michael Rich
    Michael Rich
    March 17, 2024

    The two gentlemen that were here were very nice and very informative. They explained everything to us. See

  • Christina Baker
    Christina Baker
    February 16, 2024

    Appointments arrived reasonably on time. Sales staff was very knowledgeable of the product (Bryce). The installers were easy to work with and communicated with us throughout the process (Shane and team). Job took a little longer than anticipated, however, given the winter weather conditions they were working in, they did amazing. The only drawback we had is we would have liked to had block windows in the basement, however, they are not available with the manufacturer at this time. Received a call the day after install to confirm we were happy and if we had any questions (Stephanie). Over all, good process and price is right. Now to see how they perform. 4.5 ⭐ Photo shown are before then after.

  • abby gray
    abby gray
    February 16, 2024

    Communication was not the best when it came down to it. They did call me to let me know that they were planning to come out between the 23rd and 24th they did not come out to the 25th. I never got a call letting me know that they were coming out or that somebody would be out in the morning. I had several guys come out. The project leader never introduced himself they never let me know that they were for Great Lakes at all they kind of just started working on my roof. The vans didn't have any indications that they were from Great Lakes and it's not like they were uniforms to say that they were from great lakes. So we did not know. The roof did get done and everything seems to be good with the roof but when it comes to communication they weren't the best everything else was great and everything else went smoothly but communication was awful UPDATE When it comes to Great Lakes after talking to I believe her name was Stephanie. I appreciate them as a company even more and here is why that is as a company they could have just let what they read when it came to a review go. But Stephanie actually sat there and talked to me she actually was very upset and we actually talked and communicated about everything that had happened. She even answered a lot of my questions and explain to me how very sorry she was for what had happened. For me this was my first time getting a new roof and the experience wasn't the best i can honestly say after talking to her she made my worries my fears and my concerns go away. she apologized and made me feel as if my voice was heard This is very important as a customer. i Felt heard and I felt acknowledge and all my worries and concerns were gone because she took the time to explain everything to me. she explained what they used the wood for on my roof to what would happen if I got a leak in my roof. She went over everything and was very understanding I was on the phone with her for about an hour and she was the most loveliest person to talk to and the most understanding person to talk to. And she treated me like a person and I can appreciate that. Because the company has somebody that is willing to talk to you and communicate with you regardless if it's their fault Or not. For me that experience made me happy and made me realize that the company really listened to their customers and I appreciate that. So in the future if I need anything else done I will definitely come back to Great Lakes

  • Stephanie Hensley
    Stephanie Hensley
    February 16, 2024

    The Great Lakes team was professional, informative, and was able to help us with our homes upgrades! Take a moment to meet with them - you will not be disappointed in the quality of care that is offered through the entire process. :)

  • Karen Westgate
    Karen Westgate
    February 16, 2024

    We loved the roof that was put on our home in November. The workers were good and they finished our home in one day. Everything was cleaned up before they left. The salesmen were courteous and knowledgeable also. Thank you for a great job!

  • Rob Fountain
    Rob Fountain
    February 16, 2024

    Very good group tore off roof, fixed a couple of spots in roof, then added a new roof in 1 day

  • Patricia Prezkop
    Patricia Prezkop
    February 16, 2024

    Eric and Justin inspected, explained options, and made a very good offer. Very professional in dealing with us.

  • Steve Michaels
    Steve Michaels
    February 16, 2024

    Professional. Clean. Great Product. I would recommend Great Lakes to everyone.

  • Jennifer Rehkopf
    Jennifer Rehkopf
    February 16, 2024

    Great company, great team. Work looks great!

  • Azelin
    Azelin
    January 17, 2024

    I had cheap home depot looking windows installed when I bought my house and my first gas bill went down $100! The windows look amazing and they were quick to install. One had a crack from transport,but they got it replaced within the week. Couldn't ask for a better experience.

  • Carol Kruise
    Carol Kruise
    January 17, 2024

    I had a great experience with Great Lakes Home Remodeling. The crew was quick, professional, worked hard, and did a fine job cleaning up after. I definitely recommend Great Lakes Home Remodeling.

  • Alan Muntz
    Alan Muntz
    January 17, 2024

    Excellent, fast, friendly, and clean. They were in and out in half a day, and were extremely careful to leave no nails or scraps behind. Highly recommended.

  • Sarah Heath
    Sarah Heath
    December 18, 2023

    The staff at Great Lakes was very responsive to questions and timely with the work being done. Love our new metal roof and gutter guards!

  • beccalynn2790
    beccalynn2790
    December 18, 2023

    EDIT:We had all new windows and gutters replaced with Great lakes. Unfortunately, the salesman Eric told us things we wanted that could be done that somehow did not end up in the contract even though it was agreed upon. (He no longer works for them) The company has explained to me what they think happened, and they apologize for the miscommunication and refunded 425$ towards windows. (Doug said refund on the phone) Although the Windows were not completed as initially discussed, they do look nice, and Adam was quick with the installation although it took them 11 weeks before they started, we were told 3-6, weeks initially. (We understood it may be longer I'm just stating what was said.) Edit:The company came back out and added on the hinges to the gutters that we had wanted done previously and we are happy with that. I received an email today about changing how I have worded my review. They already had me change it one time. What is the point of a review if it's not going to be in my own words about the experience?? I do appreciate Melissa for trying to assist with some solutions, however, the windows and gutters are installed fine but the communication with the initial sales man and a few others in the company made the overall experience frustrating and challenging. Therefore I will not use them again for a project. Worried for the future if we ever need something replaced under warranty and having to deal with them again. I will not be changing my review again as this is my words and experience. Maybe your experience will be better who knows? I can't figure out how to add a photo.

  • Terry Helbing
    Terry Helbing
    December 18, 2023

    This company was very easy to work with and great at communicating what to expect and when. They are very attentive to detail. They were very thorough and took great care with the improvements, roofing, siding and the gutter replacement on our home.

  • Brent Fink
    Brent Fink
    December 18, 2023

    Great Lakes Home Remodeling replaced my homes siding, windows, gutters and roof. Im very happy that I choose them. Their representatives were all professional and polite. I feel like they treated my home as if it were their own.

  • Brenda Nichol
    Brenda Nichol
    December 18, 2023

    The work crew who replaced our roof did an excellent job while being very polite. We were very impressed. All the people we communicated with were very helpful, patient and courteous.

  • James C Hudson
    James C Hudson
    December 18, 2023

    The crew was amazing. I live in a 2 story home 2K sq ft. It took them 4 hours start to finish. Fantastic

  • cudaman ??
    cudaman ??
    December 18, 2023

    They done the job quick, clean up was fast,had a couple issues but they fixed it the fellowing day. They are quick for real. Very nice people too.

  • Luke Grable
    Luke Grable
    November 18, 2023

    We had a wonderful experience with our new roof. Installation was quick, and they made sure the job was fully completed to our satisfaction. We love our new roof, it looks awesome!

  • Denise Tadsen
    Denise Tadsen
    November 18, 2023

    Met with Bryce to get estimate on roof replacement tonight. He is very thorough and provides information for all questions asked. Does not leave any stone unturned. Offers feedback and is not pushy to make a sale. Heard him singing Chris Stapleton songs while walking around on the roof, not bad!

  • Kathy S
    Kathy S
    November 18, 2023

    I love my new roof. Great lakes is awesome. I'm telling everyone I know to use this company. Prompt, polite, professional. They did a wonderful job.

  • Chris Harrison
    Chris Harrison
    November 18, 2023

    Had my roof done and their crew was so good, they went around several times making sure everything was cleaned up.. my roof was completely done in 8 hours. Very professional.

  • Marjorie Fowler (Marge)
    Marjorie Fowler (Marge)
    November 18, 2023

    Job was performed efficiently and quickly with attention to my concerns.

  • LK Jackson
    LK Jackson
    October 19, 2023

    The team came out and got right to work installing the siding. Working back to front, they diligently measured, cut, and installed every piece in place. They removed the old house lights and installed a couple of the new ones. They professionally cleaned their work area at days end. The team ran short of siding, but quickly communicated that they ordered more and returned "back in business" to make sure the job was completed thoroughly. Job well done!

  • Molly sims Join My Profile Link Now (https://about.me/molly.s)
    Molly sims Join My Profile Link Now (https://about.me/molly.s)
    October 19, 2023

    The rep visited my home for a new metal roof quote was punctual, personable, and easy to communicate with. He measured the roof and provided a fair estimate. While we've postponed the project for now, our admiration for this company remains.

  • Molly sims Join My Profile Link Now (https://about.me/molly.s)
    Molly sims Join My Profile Link Now (https://about.me/molly.s)
    October 19, 2023

    As a homeowner I personally approve of this team their work is impeccably polished and has surpassed my expectations when it comes to roofing.

  • bill farr
    bill farr
    October 19, 2023

    Had great lakes come out and they did a great job on replacing my roof on my home I will recommend them to everyone that I know thank you great lakes

  • Andrew Pacheco
    Andrew Pacheco
    September 13, 2023

    1st update (final update at bottom important) Todd from Great Lakes came out to give a free estimate. Not only was he very thorough he was also very professional. I’ve been in the house for two years now and was dreading the process. I’ve known I needed a new roof and have been putting it off and honestly thought I was going to turn them down and put it off even more, but after talking with Todd I decided to go through with the process. Update number 2 After signing the contract I had a lot of questions and concerns. I talked with several people and we were able to come to a solution that made me feel comfortable and ready to move forward with the install. So far they have been great to work with all around. Update number 3 (most important one) Overall it was a bit pricey I expected a lot more than what I got. The salesmen are really good at what they do and are nice guys. I questioned the price and it escalated higher up the chain. Originally when I talked to a superior it felt like an I’m the boss attitude. After a couple days they got back to me and the attitude was much better. I originally asked for an itemized receipt to see exactly what I was paying for and where my money was going but was told it wasn’t possible. Once supplies got here I added up material cost and it ended up being 5-6k. Because they are gaf certified it’s possible the materials could have been cheaper with some sort of discount not sure though. That doesn’t include any other fees like permits, delivery, or dumpster. There was some leftover supplies but none was left behind all taken by subcontractor. They ended up dropping the price even more. I’m contracted not to talk about price but for what was considered a promotion didn’t seem like much of a discount. They throw around the gaf master elite certification a lot but just like anyone else they sub contract so it might be hit or miss who they send out. The group I got didn’t do a terrible job but there were a couple imperfections. The biggest issue with the installers was the language barrier. I couldn’t really communicate with them since they had heavy accents. For the most part they did a good job cleaning up but I still found multiple nails after the sweep through they did with the magnet. They also left crumbs from their lunch in my driveway. As far as Great Lakes go I give them a 3.9-4.0. I would consider using them again for other projects. The specific subcontractors that were out I give them a 3.5 they were pretty average. Not what I would consider master elite. In the end the job was done and I got a new roof like I needed. I can’t stress enough to make sure you get multiple quotes and do your research. This was the most honest and upfront I could be. Hopefully this review is labeled the most useful. It’s hard to decipher good and bad when you have 1/5 star.

  • Amanda Gradine
    Amanda Gradine
    September 13, 2023

    This company was a bit pricey but well worth it. Professional and answered all of my questions. Work was done in one day. Clean and tidy. Took a few days for the company they were working with to take the trash back but not a big deal. Overall I would highly recommend this company.

  • Ed Z
    Ed Z
    September 13, 2023

    Had a meeting with Josh and Eric today, it went great! They were on time and professional and very knowledgeable. I’m excited to be getting a metal roof in 6 weeks or so………..stay tuned! Update new metal roof installed…..the crew busted it out in approximately 10 hours…..I’m thrilled. It looks amazing now I’m waiting for some rain to check it’s performance….thank you Great Lakes!

  • Michael Gunn
    Michael Gunn
    September 13, 2023

    I want to start this review by saying thank you to the entire team at GLHR! They have been very attentive and the experience has been amazing! It only took the team 4 working days to give me the roof of my dreams on my dream home. They also went above and beyond by giving me the supplies to build a porch cover with matching roof sheets. I'm quite honored to be a customer of such an attentive company. I only had one issue with a window and they came out the next day and the problem was solved same day. They take very good care of their customers and the high quality materials not only look amazing but will last a life time. Thank you to GLHR with all essence of my being.

  • Dale Brandenburg
    Dale Brandenburg
    September 13, 2023

    We recently had Great Lakes inspect our roof and they then installed a new roof and new roof venting. They worked with us to accommodate our needs within the budget we had, and at all meetings showed up in a timely manner. The staff was very responsive to any of our requests, and always returned calls or messages promptly. They used high quality materials and have an excellent warranty on the work. The installers were respectful of our property, and did a great job of cleaning up the yard before they left. We are very happy with the appearance of the roof and would use this company for future house repairs.

  • Dori Seevers
    Dori Seevers
    September 13, 2023

    The team at Great Lakes Home Remodeling are a great crew. My new roof receives lots of compliments. I am truly happy with my new roof and the professional experience the company provided. Thank you again looking forward to working with you again on my next home project.

  • Shawn Reiter
    Shawn Reiter
    September 13, 2023

    From salesmen, to installation and clean up, I can not say enough about this company! First, our salesmen spent a tremendous amount of time explaining the product and answering all of our questions and concerns. They went out of their way to accommodate our requests, work with us on pricing and even pointed out that we would need to contact our gutter installers to remove gutters for roof install or we could lose our warranty on our gutter system....something that had never crossed our mind!! The installation crews were always promptly on time and there was a foremen present every day, several times throughout the day, to check the progress and answer any questions or concerns we had. The crews worked into the evening hours to complete the job in a timely manner and cleaned up their work area daily. When the job was completed they walked the perimeter to insure area was clean and free of any metals, nails etc. I can not say enough about our experience with this company and the professional manner with which we were treated....and the warranty is phenomenal!!

  • Morgun Olson
    Morgun Olson
    September 13, 2023

    We called on Thursday in the morning and the team communicated with us very well and even expedited the scheduling process to accommodate our off shift schedules for work. They were able to schedule us for a next day quote and were all very friendly and responsive. Eric showed up on time and was highly professional during the entire encounter. Eric was able to provide a quote to replace the entire exterior of our shed and accent exterior wall on our home. Eric was highly informative and related on a personal level to help us confirm that Great Lakes Home Remodeling was our best option quality wise and with a 50 year transferable warranty on all work, financially, and best fit for our needs. We will update once the work has been completed.

  • S Stevenson
    S Stevenson
    September 13, 2023

    I love my new roof! The sales guy was very professional, and addressed all of my concerns! My new roof is absolutely beautiful, and they put it on so quickly. If I could give 10 stars I would! I will be recommending this company to everyone!

  • Amanda H.
    Amanda H.
    September 13, 2023

    When it came time to replace our roof, we contacted Great Lakes Home Remodeling. We really saw the value in replacing our shingled roof with metal as we are hoping to stay in our home for many years to come. We love the look of it and are happy with knowing there is a 50 year guarantee. Before they began the work, they did a thorough inspection and saw that there were some areas that needed repair before replacing the roof. They did the work that was needed to make sure everything was solid. It was reassuring to know before they left our home, they took time to make sure everything looked great and we were satisfied.

  • Cathy Ritzman
    Cathy Ritzman
    September 13, 2023

    I had a great experience with Great Lakes Home Remodeling. They gave clear communications and were prompt. The products were quality and have an excellent guarantee. They completed the roof in one day and did the job as they said they would.

  • Angela Caylor
    Angela Caylor
    September 13, 2023

    Stop and do your research before using this company!!! What our salesmen sold us on, verses what was installed were two completely different things. The labor crew showed up in an unmarked truck and trailer. And were unable to communicate with us, do to not being able to speak or understand English. They promised new material for our 3 sky lights and then we were told “they do not do that” after my husband inspected it. Came home to a complete mess, not only outside the house but inside the house also. The workers damaged the drywall, around one of the skylights, damaged our brand new gutters and low nailed a shingle, causing exposed nails then caulked over it. For a “high end job” we received a low end product. After speaking with the install manager, he made us feel like we were in the wrong. The salesmen made us promises that the install manger couldn’t reproduce. The repaired drywall by our skylight looks absolutely horrible, they left nails in our bedroom. If you have previously used them please inspect your roof/project. We are very unhappy with the quality of work and the way things were handled. Do not use this company for any of your home projects.

  • Cody Donnelly
    Cody Donnelly
    September 13, 2023

    Great Lakes Roofing provided a great quality job on our new metal roof. Their communication and customer service was excellent! I would highly recommend this company.

  • Jon Sexton
    Jon Sexton
    September 13, 2023

    Great quality product. Roof looks great. Installation crew was professional on time and did great cleaning up afterwards. I would highly recommend this company if you're looking for a new roof.

  • DM F
    DM F
    September 13, 2023

    I had an estimate done for replacing some of my windows. Salesman was very professional and gave advice of which ones I really needed done. He explained things to where I really didn't need to ask any questions. Was very thorough in explaining how things work. Will rate again once the work is completed.

  • Freddie James
    Freddie James
    September 13, 2023

    Eric came to our home and and was Profesional and courteous, he explained everything in great detail. We are excited to be working with this company on our roof replacement here in the near future. Updates to follow.

  • calbain19
    calbain19
    September 13, 2023

    Great installers, I did have a small mishap but I will say the company went above and beyond to make up for it. I am overall very happy with the job they’ve done as well as my neighbors. Overall good company I will be a return customer

  • jonathan osvath
    jonathan osvath
    September 13, 2023

    GLHR is a young company that has great products and a great warranty. But with any young company, there are growing pains. I unfortunately experienced some of those growing pains. But this company would not let any issues go unremedied. From the highest level down, my issues were taken very seriously and resolved. A testament to their word and warranty. I would like to thank everyone from GLHR who took action on my behalf to give me a beautiful new roof.

  • Christian 77977
    Christian 77977
    September 13, 2023

    They installed a beautiful new roof on my home. The sales guy was very professional and helpful! They installed the roof so quickly, and I know who I’ll be calling for my windows this spring!

  • Fred Nolff
    Fred Nolff
    September 13, 2023

    I was very happy with the job Great Lakes performed on my roof. Did a nice, clean, quick job. I would recommend them to you.

  • Marcus Zapata
    Marcus Zapata
    September 13, 2023

    They were great to work with. Prompt and communicative. The installer was very good. Cleaned up each area as they worked and left nothing behind.

  • Liz Fagg
    Liz Fagg
    September 13, 2023

    They were fast and very professional and had our roof replaced within a couple days. I highly recommend this company.

  • David Lattas
    David Lattas
    September 13, 2023

    The job was done very well and the installation workers were great

  • Pamela Jane
    Pamela Jane
    September 13, 2023

    Workers were very good and love the siding.

  • robert repasz
    robert repasz
    September 13, 2023

    They done good

  • Joe Clark
    Joe Clark
    September 13, 2022

    Great Lakes Home Remodeling was Great! I called and the next day I met with the sales guy. I knew I needed a new roof (it had been leaking for a whille) So he measured, took pictures and gave me a quote. The price for metal was lower than I thought it would be. So I figured, what the heck. Let's go for metal! Once the appointment was scheduled they stayed in touch every step of the way. They got a dumpstwr the day before and They put it right where I wanted it. So they tore off the old roof and now I have a metal roof. What more can I say? The roof installers cleaned up and were easy to work with. to sum up my experience with Great lakes - THey are great people and now I have a Great Metal Roof!

  • Marion W
    Marion W
    September 13, 2022

    I guess never say NEVER - i bought into the metal roof craze! Yes it was not what i was planning but it was hard not to say yes when faced with the cost and value consideration. Thank you Great Lakes for working with me to make my home valuable again - the roof was started and finished in a day which floored my neighborhood as we are a real family on my street - you would have thought I was on a makeover show! I think we are going to do the windows next since this was so easy and affordable!

  • Diane Marotta
    Diane Marotta
    September 13, 2022

    If you're looking to replace your roof, do yourself a favor and call the professionals at Great Lakes Home Remodeling, in Toledo, for an estimate. A metal roof is the way to go, as they last longer and are energy efficient. I recommend contacting Great Lakes Home Remodeling if you want quality, great service and value!

  • Megan Stratford
    Megan Stratford
    September 13, 2022

    We didn’t sign the contract yet, but the estimate was a lot lower than I expected for a new metal roof and the customer service we received during the time of the quote was great! Trust me, when my husband and I are ready we will be buying our roof from Great Lakes Home Remodeling.

  • Megan Lynn
    Megan Lynn
    September 13, 2022

    If you are looking for a new metal roof or want to replace your asphalt shingles I suggest Great Lakes Home Remodeling in Toledo, Ohio. They gave me a really great estimate I am considering for my home

  • Janet G
    Janet G
    September 13, 2022

    When it comes to sales and service the professionals at Great Lakes Home Remodeling are the award winning professionals!

  • Randall Adams
    Randall Adams
    September 13, 2022

    The salesman were upfront and honest with me. Installation was excellent.

  • Chris Hunt
    Chris Hunt
    September 13, 2022

    Great work and very professional. Excellent value. Highly recommended.